Customer Service

We are here to assist you with any questions, concerns, or support needs.

How to Reach Us

Email: [email protected]
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST (excluding public holidays)

Support Coverage

Product inquiries and compatibility guidance for mobile accessories and 3C electronics
Order status tracking and delivery coordination
Returns, replacements, and warranty claims
Payment assistance including refunds and billing queries
Account management and technical support
Feedback and suggestions

Response Time

We strive to respond within 24 hours during business days. For urgent matters, include “URGENT” in your email subject with your order number.

Self-Service

Visit My Account for order tracking and address management. See our Shipping, Returns, and Grievance pages for detailed policy information.

Warranty Information

All products sold on qyntvar.shop are covered by manufacturer warranty where applicable. Warranty claims for defective products are handled as follows:

Manufacturer Warranty: Where the product carries a manufacturer warranty, claims must be directed to the manufacturer with proof of purchase from qyntvar.shop. We will provide a valid invoice as proof of authorized purchase.
Seller Warranty: For products without manufacturer warranty, Qyntvar Traders provides a 30-day replacement warranty against manufacturing defects from the date of delivery.
Warranty Claim Process: Contact customer service at [email protected] with your order number, description of the defect, and photographs. We will advise whether the claim falls under manufacturer or seller warranty and guide you through the process.
Exclusions: Warranty does not cover damage caused by misuse, accident, unauthorized modification, normal wear and tear, or use contrary to product instructions.