Grievance Redressal
Grievance Redressal
Qyntvar Traders Private Limited is committed to addressing customer grievances promptly, fairly, and transparently, in compliance with the Consumer Protection Act, 2019 and the E-Commerce Rules, 2020.
Grievance Officer
| Name | Mr. Vikram Sharma |
|---|---|
| Designation | Grievance Officer / Compliance Head |
| [email protected] | |
| Phone | +91-11-4150-7200 |
| Address | 3rd Floor, Plot No. 12, Sector 5, Dwarka, New Delhi 110075 |
Response SLA
Acknowledgement within 48 hours of receipt. Final resolution within 30 days as per the Consumer Protection Act, 2019.
Filing Process
- Email [email protected] with subject “Grievance – [Order Number]” including a detailed description
- Acknowledgment within 48 hours
- Preliminary response within 3 business days
- Final resolution within 30 days
Escalation Matrix
| Level | Contact | Timeline |
|---|---|---|
| Level 1 | Grievance Officer ([email protected]) | 30 days |
| Level 2 | Senior Management ([email protected]) | 7 additional days |
| Level 3 | National Consumer Helpline (1800-11-4000) / NCDRC | As per guidelines |
Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Protection Act, 2019. You may file a complaint at consumerhelpline.gov.in or approach the District Consumer Disputes Redressal Forum.